Shipping + Returns

  • Shipping to Canada
    • We offer free shipping on all orders within Canada. No minimum order requirement.
  • Shipping to the USA
    • All orders placed on or after 24 December 2025 will be shipped DDP (Delivery Duty Paid). Shop with peace of mind that no additional fees will be required upon delivery.
    • Free shipping is offered for orders over USD $150 within the United States.
    • Flat rate shipping of $15 is offered for orders that do not qualify for free shipping.
    • If you refuse any shipments from Home & the World, you will be responsible for shipping charges, as well as any duties, taxes, and/or customs charges that are incurred on the package (for both the outbound and returned shipments). This amount will be subtracted from your merchandise refund.
    • For orders placed before 24 December 2025, any customs or duties must be paid by the customer directly to the carrier.
  • Shipping to Europe
    • Free shipping is offered for orders over CHF 150 or 150 EUR.
    • Flat rate shipping of CHF15 or 15EUR is offered for orders that do not qualify for free shipping.
    • Shipping costs do not include additional customs or import duties. Any additional customs or duties must be paid by the customer directly to the carrier.
  • International Shipping
    • Shipping costs do not include additional customs or import duties, which may be incurred based on the final shipping destination. We are not able to quote customs and/or duty fees since they vary by country.
RETURNS & EXCHANGES
Return any unused, undamaged item within 30 days of delivery for a full refund.
  • Email us at contact@homeandtheworld.com.
  • We cover return shipping costs for orders in Canada: You'll receive a prepaid return label.
  • Ship item back with all tags and original packaging.
  • Refund Issued: Once received, we’ll review the item and process the refund to your original payment method or store credit. Refunds are processed within 24 hours of receiving and inspecting your return.
  • For USA and international orders, you are responsible for all local customs, duties, and taxes. If a shipment is refused or returned due to unpaid duties or an incorrect address provided by the customer, we reserve the right to deduct the original shipping cost and the return carrier fees from any potential refund.
If your order is damaged in transit
We will address it with urgency and care, either through a replacement or a refund.To file a claim for damages in transit:
  • Notify us within 24 hours of delivery.
  • Share photos of packaging and the damaged piece.
  • We’ll replace it with an identical piece (if the product is still in stock).
  • If replacement cannot be made (in the case of limited edition or out-of-stock products), you’ll receive:
    → Store credit (for future use), or
    → Refund to your original payment method within 3-5 business days.
NOTE:
  • All items must be unused, in new condition, with tags and original packaging intact. We cannot accept used or damaged returns.
  • Customized items (such as monogrammed textiles) are final-sale.
  • Variations in handcrafted products are not defects. Celebrate organic textures and irregularities - they’re artisan signatures that deepen your piece’s story. We have made every effort to provide an accurate representation of our products. However, many of our products are handcrafted by artisans using traditional techniques and natural materials (such as silk, organic cotton, and vegetable dyes). Slight variations in weave, texture, color-bleeding, dye lot, and 'irregular' patterns are inherent characteristics of handmade goods and are not considered manufacturing defects.