Returns & Exchanges

Return any unused, undamaged item within 7 days of delivery for a full refund.

To Return your Order

  • Email us at contact@homeandtheworld.com within 7 days of delivery.
  • We cover return shipping costs: You'll receive a prepaid return label.
  • Ship item back with all tags and original packaging.
  • Refund Issued: Once received, we’ll review the item and process the refund to your original payment method within 24 hours.
  • Your refund will appear in your account in 3-5 business days based on your bank's processing time.

If your order arrives damaged in transit

We will address it with urgency and care, either through a replacement or a refund.

To file a claim for damages in transit:

  • Notify us within 48 hours of delivery.
  • Share photos of packaging and the damaged piece.
  • We’ll replace it with an identical piece (if the product is still in stock).
  • If replacement cannot be made (in the case of limited edition or out-of-stock products), you’ll receive:
    → Store credit (for future use), or
    → Refund to your original payment method within 3-5 business days.

NOTE:

  • We cover all return shipping costs with prepaid labels.
  • Original shipping fees are not refundable. These cover artisan coordination services already provided.
  • All items must be unused, in new condition, with tags and original packaging intact. We cannot accept used or damaged returns.
  • Customized items (such as monogrammed textiles) are final-sale.
  • Variations in handcrafted products are not defects. Celebrate organic textures and irregularities—they’re artisan signatures that deepen your piece’s story. These are never grounds for return.